General Guarantee

For domestic use intended for end consumers, all RESOL brand products sold after 31 December 2021 have a legal guarantee of 3 years from delivery to the end consumer, under normal conditions of use and maintenance and against any manufacturing defect affecting their functionality. The buyer must always prove the ownership of the purchased product, by means of invoice and/or purchase receipt. From 2 years after delivery, and up to 3 years, it is up to the final recipient/buyer to prove that the defect/non-conformity existed prior to delivery of the product.

For non-domestic use (sales made to natural or legal persons for their business or professional activity), for example, such as the hotel and catering sector, collectivities, prescription, etc.., we will distinguish the products according to the collection to which they correspond, differentiating the legal guarantee from the commercial (additional) guarantee offered by Resol.

The legal guarantee protects against apparent faults or defects during the 4 days following the date of delivery of the product (apparent damage must be noted at the time of delivery, on the delivery note).

For internal or hidden defects the professional consumer has 30 days according to the Commercial Code, or 6 months according to the Civil Code from the date of delivery of the product.

Commercial guarantee for non-domestic products

For the products in the Resol Catalogue, a commercial guarantee is granted for a period of two years from the time of initial delivery to our customer.

For the Marina and Sky sun lounger, Resol grants a commercial guarantee on the frame for up to three years from the time of initial delivery to our customer, provided that the use and maintenance recommended by Resol have been carried out.

As for the commercial guarantee on the fabric of the Marina and Sky sun loungers, this will be for two years from the time of initial delivery to our customer, and provided that the use and maintenance recommended by Resol has been carried out. This guarantee will cover the fabrics of these sun loungers against breakage, colour changes or discolouration due to ultraviolet rays. If, during this period of time, these fabrics should break, change colour or discolour, Resol will supply the fabric. The cost of labour to fit the fabric to the chassis is not included. Once the parts and/or fabric have been supplied, the commercial guarantee will not be extended, and therefore the maximum period of validity of the commercial guarantee for the Marina and Sky Sunlounger will always be the same as that initially granted of 3 years for the frame, and 2 years for the fabrics.

These commercial warranties are granted under normal use and maintenance conditions, against any manufacturing defect that affects the functionality of the same. This warranty does not cover defects and imperfections resulting from the passage of time or wear and tear resulting from use. By way of example, this guarantee does not cover discolouration and/or shading of colours, changes in the textures of materials, cracks, scratches, small chips in the paintwork, and scratches due to the correct use and destination of these products, etc.

In the event of a lack of conformity, in accordance with the above, in order to file a claim, you must immediately contact our representative or, failing that, the RESINAS OLOT, S.L. Customer Service Department. If, once the product has been checked, it is detected that it is a lack of conformity of the manufacturing process of our product, only Resol will be able to determine the option of repairing, replacing or reducing the price of the product, in view of the disproportionality and/or impossibility of proceeding with the application of one or the other option.

DO NOT FORGET TO KEEP THE LABEL OF THE MANUFACTURING LOT attached to the furniture for the validity of the guarantee, as well as the sales invoice/ticket of sale of the product. Please, it is essential that you attach explanatory photographs of the claimed defect, showing the complete product/s, and the different damages/non-conformities that you intend to allege in each of the non-conforming products according to you. These should be photographs taken from various angles so that we can analyse the incident, as well as a brief explanation of what and how the incident occurred (preferably by e-mail). For injection moulded plastic products, please add photographs of the date clocks on the parts.

ADDITIONAL CONSIDERATIONS

Proof of correct maintenance and use is required, as well as proof of ownership from the end consumer, from the professional consumer by means of a purchase receipt (private individual), or purchase invoice, and the purchase invoice of the professional end consumer may also be required. In addition, proof by means of photographs of each non-conforming product at different angles and a description of the non-conformity is required. For plastic injected products, photographs of the date stamps must be submitted. If the legal guarantee is exceeded, the product must be returned in advance, with the purchaser bearing all transport costs. Apparent defects or faults on the products must be noted in as much detail as possible on the delivery note on receipt of the goods, or within 24 hours at the latest, and must correspond with the subsequently approved supporting documentation. The expression "conforms unless examined" shall not be accepted on the delivery note. The agreed INCOTERM will mark the responsibility of each party in terms of transport, documents, delivery, insurance, etc. Any liability for incidental or consequential damages is expressly disclaimed. The warranty provided herein is limited to the value of the product.

CARE AND MAINTENANCE

Please observe the warnings and follow the instructions for use and assembly accompanying the product at all times. If in doubt, consult our website, www.resol.es, or contact our Customer Service Department.

For optimal aesthetic maintenance of our products, clean the surface with clean water at moderate pressure to remove dirt. If the dirt is still adhering, use a neutral detergent solution with a clean, damp cloth, then dry thoroughly.

Do not expose the products constantly and for a prolonged period of time to the outside. These products are suitable for heavy, but not permanent, outdoor use. To maximise the life of the product, store in a place protected from sunlight, moisture, salty environments, dirt and high temperatures when not in use.

The use of products such as synthetic fibres, wood, aluminium, stainless steel, etc., are expressly discouraged by the manufacturer for use and/or exposure in environments with a high level of salinity in the environment.

The maintenance required for synthetic fibre and textilene is at least two cleanings per year, to remove dust and environmental residues that may remain in the mesh or braiding, as the dust and pollution deposited can be putrescible. Prolonged contact with coloured or greasy substances (such as sunscreen or similar) should also be avoided, as these can be absorbed by the material and leave permanent stains. The best way to clean them is to use water with liquid, colourless, non-abrasive detergents. It is recommended to leave the mixture of water and detergent to act for a few minutes and then, if necessary, scrub the surface with very flexible brushes. Then rinse with plenty of water. If water pressure systems are used for cleaning, care should be taken not to damage the surface. It is highly advisable to clean and dry the synthetic fibre properly before storing it for the winter, and to carry out the same process at the beginning of the season in which it is to be used regularly.

CONTACT

Spain: servicioalcliente@resol.es

International: Contact the corresponding sales assistant (professionals), or contact info@resol.es